Report a repair

You can report a repair by downloading our app to your smartphone/tablet - you can even take a picture of the problem! This also offers ways to pay your rent, contact us and find out about other services. To download, search 'Plus Dane' on App Store and Google Play.

You can also report a repair by phone or you can email us. Always report emergency repairs by telephone 0800 169 2988. 

*We are currently experiencing difficulties with our reporting a repair tool, sorry for any inconvenience caused.*

From 1 April, repairs will be categorised as either an emergency or planned. Find out more about changes to our service and responsibilities here.

If you think you can smell gas you should call the National Gas Emergency Freephone number 0800 111 999.

For customers who live in Ellesmere Port and Neston (Cheshire West and Chester Council tenants) our customer advisors are available between 8.30am and 5pm Monday to Thursday and Friday 8.30am to 4.30pm on the above numbers or email us to report repairs.  Outside these times, please call 0151 355 0202 to be connected to our out-of-hours service to report a repair.