An update on our repairs service

11.08.2021

We’re currently experiencing an unprecedented number of repairs requests

Over the last 18 months we’ve formed working practices to keep customers and colleagues safe while continuing to deliver a repairs service.

We’re currently experiencing an unprecedented number of repair requests whilst also continuing to work through the backlog of non-urgent repairs that had to be put on hold throughout the pandemic. We are also experiencing some delays in obtaining the necessary materials and equipment that we need to complete certain types of repairs, as our suppliers adjust to different ways of doing things post-Brexit.

Unfortunately, all of these factors mean that we are currently taking longer than usual to complete certain jobs. We will carry on prioritising urgent and emergency repairs but customers may wait longer for routine repairs to be dealt with. Please consider this if you need to report a repair.

This is an issue affecting all Housing Associations in the region but please rest assured that we are constantly looking at how we can improve our availability and capacity to reduce waiting times. We've also put together a series of helpful 'how to' videos to help you carry out simple repairs like unblocking a sink or bleeding a radiator without the need to schedule a visit from our repairs teams. These can all be found here.