Coronavirus - our services

Here is an update on how we are operating our services during covid-19.

Following the announcement of a 2021 lockdown, we have reviewed how we intend to deliver our services over the coming weeks in order to keep our colleagues and customers safe.

We have learnt some lessons from the last year around so in the main, there will be very little change to our services, but there are a few exceptions outlined below:

Repairs

In order to keep you and our colleagues safe in your home, we will be carrying out repairs where there is an urgent need to make something safe, or where something may become unsafe if it is not repaired. We will also undertake repairs that can be completed quickly, and in a single visit. We will also be carrying out repairs and associated works to empty properties.

We've put together a series of helpful 'how to' videos to help you carry out simple repairs like unblocking a sink or bleeding a radiator. These can all be found here.

Compliance work

We will continue to undertake compliance work, including gas safety checks and electrical testing, to keep you safe in your home.

Environmental services

Our environmental team will continue providing the service it provides at the time of year including:

  • Clearing leaves
  • Hedge cutting, pruning, lawn edging
  • Personal gardens will move to a monthly cycle

Supported housing

To keep residents safe, all non-essential visits to our schemes from other visitors and colleagues have been suspended.

 

At any point if we need to come into your home to deliver a service, we have carried out the necessary risk assessments and have provided our colleagues with the correct guidance and equipment for them to be able to carry out the job as safely as possible.

At the point of booking your appointment, we will ask you if you or anyone in your household has coronavirus or is self-isolating. We will also call ahead before we arrive at your home to check the information you have provided remains the same. If you or anyone in your household has had a positive test or is self-isolating, please do let us know so that we can protect each other as much as possible.

We have asked all colleagues to wear a face covering when in your home as a further protective measure. We would kindly ask that if you are able to, you also wear a face covering at the point of us entering and exiting your home, where it is more likely that we will be in the same room.

We will be reviewing our approach to service delivery on a weekly basis based on appropriate data and customer insight and if we do need to make any changes, we will keep you informed.

Thank you for your continued support throughout the pandemic.