Coronavirus update


We have made changes to our service delivery based on the latest Government guidance

Our offices remain closed but our teams are still available on the phones / web chat if you need us.

Environmental services

We have decided to suspend our grass cutting service for the foreseeable future following the government’s instruction that people should now stay indoors. We will continue to review the situation as more government advice is provided. 

Emergency repairs

In response to government instruction for people to stay indoors unless absolutely necessary we are currently only carrying out emergency repairs, so those that could put you or your home at risk.

Gas Servicing

We are still required to carry out annual gas safety checks to make sure you remain safe in your home. We will contact relevant customers as normal and ask that you let us know whether you are self-isolating or are experiencing symptoms of coronavirus so that we can re-schedule appointments.

Electrical safety checks

We are still required to carry out electrical safety checks to keep you safe in your home. If you receive a letter with an appointment please let us know whether you are self-isolating or are experiencing symptoms of coronavirus so that we can re-schedule appointments.


If you have concerns about being able to make rent payments due to the current situation, please call us so we can let you know what support is on offer. We have an experienced team in place that can help with any concerns you have.

The Government has released details of several measures that they are putting in place to support people through the Coronavirus Crisis and the financial implications that it may have. These included:
- additional financial support for those people who receive benefits (including Universal Credit),
- grants that they will be making available to employers so that they can afford to retain staff who they otherwise may have needed to make redundant
- new measures for the payment of statutory sick pay
- as well as changes to housing benefits and tax credits

Housing Systems has put together a helpful summary of how all of these changes might apply to you, which you can access here. Again, if you need support or advice with any aspect of this then please get in touch with us at  

If you have lost your job then we may be able to help you back into work here. We will be reviewing how we deliver our services on a daily basis and will keep you informed as things progress.


Support available in our communities

We are working hard to find out what support there is available across our communities for customers and tenants who need it at this time. We have listed the main bodies for each region here, but if you need support of a specific nature then please do not hesitate to contact us and we will try our best to put you in touch with one of our partners as appropriate. 

The main points of contact for Merseyside and Cheshire are as follows, but we can put you in touch with a variety of different support groups from within your community depending on the kind of support you need, so please don't hesitate to contact us at engagement&

Cheshire East Council

Cheshire Council has launched their support for customers in Cheshire East. Their website has loads of information and a way for customers to get help and for members of the public to volunteer to help others. The council is working collaboratively with other organisations, businesses, staff and local residents to channel community-based support to meet local need. 

Liverpool City Council

Volunteers to help with day-to-day tasks such as shopping or collecting prescriptions.