Customer Access Officer (Fixed term till 1st July 2020)

Salary: £21,861

Interview date: 02.09.2019

Closing date: 25.08.2019

Location: Across Merseyside and Cheshire

Merseyside Cheshire

We are looking for a Customer Access Officer to join our dedicated Customer Access Team who is the first point of contact for all incoming enquiries on behalf of the organisation.

We provide support and advice via telephone, face-to-face, web-chat and email for services such as reporting a repair, payment and rent enquiries, lettings and tenancy enquires.  You will join a well-motivated and professional team and be supported with a training programme and opportunity to develop within the organisation.

You will need to have customer service experience and ideally experience within the housing sector, but this is not essential.  What is essential is that you are motivated, have strong communication skills and are committed to providing an excellent level of services to our customers.

We’re looking for enthusiastic team players and motivators, who are flexible enough to work in a constantly changing environment. This is a fantastic opportunity to join Plus Dane Housing as it takes the next steps in its journey. If you have the drive and ambition to be part of a fast paced, high performing organisation, we would love to hear from you.



As well as joining a fantastic, supportive team within a welcoming organisation, you will also receive an excellent benefits package which includes:

  • Training and career progression opportunities

  • 25 days annual leave + bank holidays

  • Flexible working options

  • Free Medicash care

  • Pension

As an Accredited Workplace Wellbeing Charter, we also encourage and support colleagues to organise events and activities that they enjoy and that help them to take time away from their work. This includes a monthly golf society, regular historic walks and much more.

Plus Dane is an organisation that listens to its colleagues, and this has led to our workforce creating a set of values and behaviours that everyone across the organisation can live by every day. They are:

  • Take ownership

  • Achieve for our customers

  • Work Together

  • Learn and Grow

To view more information and apply please click on the following links


Job Description

Application Form


Interview date: 2nd September 2019

To apply for the post and join the Plus Dane team, please complete the application form and return in Word format to