New National Tenant Engagement Standards welcomed by Plus Dane


Plus Dane has welcomed the new TPAS National Tenant Engagement Standards that have just been launched, which mirror the housing association’s own commitment to ensuring tenants and customers have a voice.

The standards were unveiled at the recent Tpas National Tenant Conference by its chief executive, Jenny Osbourne, and sets out a blueprint for how organisations could approach their tenant engagement activity effectively.

Welcoming this latest move to ensure tenants and landlords work together to improve services, save money and bring real and long-lasting change to neighbourhoods, Plus Dane’s Head of Engagement and Partnerships, Emma Sneyd, said:

“I think there is a real recognition in the housing sector that tenants and stakeholders need to influence your business plan to drive performance, improve services and develop neighbourhoods. It’s certainly something that we at Plus Dane are firmly committed to and have been doing lots of work on.

“We launched our own tenant and customer engagement strategy earlier this year, which takes a fresh approach to engaging tenants and customers by providing more dynamic opportunities for them to help shape, influence and improve services. It is aligned closely to the objectives in our business plan.

“Our involvement plans include initiatives such as Plus Dane Voices, which is a database of our tenants and customers who have agreed to talk to us about the service they receive, a new scrutiny panel and reality checking our services to ensure that tenants and our wider customers can help us deliver more efficient services.

“We want to ensure that our tenants and wider customers are involved in challenging what we do, driving up performance, and developing workable solutions to help us get better. We believe their involvement really will make a difference and lead to improved services and satisfaction.”

To find out more about how Plus Dane gives its tenants a voice and ways to get involved, visit the website . Alternatively, contact Sarah Mythen on 0151 330 3505 or email