Work with us as an independent group to improve what we do by carrying out reviews of specific services we provide to our customers.
Through a dragons den style process you will work with us to select topics for review and will have the opportunity to speak to our colleagues and customers by attending focus groups and meeting, carrying out surveys and going on study visits. This all works towards producing a report to our Board with recommendations on how to improve our services.
So far our scrutiny panel has reviewed the following:
Plus Dane’s sign up process Report
How Plus Dane communicates with tenants around repairs Report
How effective is the void standard
The role of Development in the handover of new properties
Don't worry if you haven't done anything like this before, we'll give you all the support and training you need. And you can hear from some of our current members here.
If you'd like to join the panel please call our Engagement Team on 0800 169 2988.