Services update - local lockdown


Following Friday’s announcement of a local lockdown affecting some of the areas in which we deliver services, we thought it would be helpful to provide an update on our services.

It is our intention to continue to deliver our services as we have been doing in recent weeks, in order to avoid any unnecessary disruption to our customers. Our teams will always behave responsibly in your home in order to keep you safe:

  • By calling ahead to ask if you or a member of your household are shielding or have symptoms of COVID-19
  • By wearing appropriate PPE
  • By using hand sanitiser before and after entering your home 
  • By washing our hands when we arrive  and when we leave
  • By social distancing in your home by working alone in the room where the fault is 
  • By not touching anything other than the components that we are repairing or testing 
  • By not asking you to sign anything or touch any of our equipment.

In order to protect the health and safety of our colleagues, we ask that you:

  • Tell us if you or anyone in your home  is shielding or has symptoms of COVID-19
  • Tell us if you would like our colleagues to wear a face covering in your home
  • Make available a sink for hand washing we will bring our own soap and paper towels
  • Stay in another room while we are working (including keeping pets and children away from our colleagues)

In case you have not yet seen details of the Government announcements, for those living in Warrington, Halton and Merseyside, restrictions coming in to place as of tomorrow morning include:

  • Residents must not socialise with other people outside of their own households or support bubble in private homes and gardens;
  • Hospitality for food and drink will be restricted to table service only; and
  • Late night operating hours will be restricted, with leisure and entertainment venues including restaurants, pubs, and cinemas, required to close between 10pm to 5am.

Residents are also advised to stick to the following guidance to further reduce rates of infection:

  • Only to use public transport for essential purposes, such as travelling to school or work
  • Avoid attending amateur and semi-professional sporting events as spectators.