Skip to navigation Skip to main content Skip to footer
Plus Dane Housing
My Account
    • Find a home
    • Homes to rent
      • Homes to rent
      • Social rent
      • Over 55's living
      • Rent to Buy
      • Mutual Exchange
      • Where our homes are
    • Homes to buy
      • Homes to buy
      • New Homes
      • Other Homes for Sale
      • How to Find the Right Option For You
      • Our Step-By-Step Guide to Buying a House Through Shared Ownership
      • Sign up to hear about our latest developments
    • featured links

      • Alexandra Gardens, Crewe
      • Tabley Park, Knutsford
    • You and your home
    • Rental customers
      • Rental customers
      • Pay your Rent
      • Report a Repair
      • Your Tenancy
      • Maintenance Services
      • Alterations to Your Home
      • Rent and Service Charge Review
      • Our standard for homes
      • Chill-proof your home
    • Homeowners
      • Homeowners
      • Repairs
      • Your Lease
      • Staircasing
      • How Do I Sell my Shared Ownership Home?
    • Health and safety in your home
      • Health and safety in your home
      • Gas Safety
      • Electrical Safety
      • Water Safety
      • Fire Safety
      • Asbestos
      • Lifts and Lifting Equipment
      • Condensation, Damp and Mould
    • Your voice
      • Your voice
      • Plus Dane Voices
      • Our Customer Assurance Panel
      • Feedback and Complaints
      • You Said, We Did
      • Tenant Satisfaction Measures
    • About Plus Dane
    • Who we are
      • Who we are
      • Our Vision and Values
      • Our Board
      • Our Leadership Team
      • Governance and Policy Hub
      • Our Developments
      • Procurement and our Suppliers
      • Social Value
    • Our performance
      • Our performance
      • Our Annual Report 2023/24
      • Our Corporate Plan 2024/27
      • Consumer standards
    • News, Unity mag & blog
      • News, Unity mag & blog
      • News
      • Unity Magazine
      • Blog
    • featured links

      • Meet our Board
    • Supporting you
    • Helping you into work
    • Your health and wellbeing
      • Your health and wellbeing
      • Mental Health Support
      • Case Studies - Supporting our customers
      • School holidays support
      • Aids and Adaptations
    • Your money matters
      • Your money matters
      • Coping with the rising cost of living
      • Having Difficulty Paying Your Rent?
      • Advice About Benefits
      • Loan Sharks
      • Other Useful Advice
    • Other support available
      • Other support available
      • Floating Support Services
      • Supported Housing
      • Anti-Social Behaviour
      • Domestic Abuse
      • Homelessness service
      • Halton Refugee Service
      • Digital Support - getting online
      • What's on in your community?
      • Safeguarding Statement
    • Join our team
    • Why join us?
    • Current vacancies
    • Apprenticeships
  • Contact us
My Account Pay your rent Homes to rent Homes to buy
Home About Plus Dane Our performance

Our performance

This section is dedicated to showcasing how we’re doing as an organisation. Here you’ll find our most recent Annual Reports, detailed assessments from the Regulator of Social Housing, and information about how we’re handling complaints.

Our Corporate Plan sets out the organisation’s aims and objectives for the next five years. It describes what our priorities are, how we plan to tackle the current economic and societal challenges and how we will support our customers and communities to thrive. See our latest Corporate Plan here.

Our Annual Report is a summary of our performance in some key areas. It includes an overview of our financial status, as well as providing information on customer satisfaction, service delivery, building homes, and much more. 

We set performance targets for the services we deliver. These are set with past performances in mind, and designed to challenge us to keep improving. If a service is achieving its targets we will review and increase them as appropriate.  

However, if a target is not being met, we will investigate the reasons why and make the necessary changes to improve performance. See our latest annual report HERE.

Our Q3 performance 2024/5

 

 

 

 

 

As a provider of social housing, we are assessed on an annual basis by the Regulator of Social Housing. This allows the Regulator to make a judgement on how well Plus Dane is meeting regulatory standards. Following each assessment the Regulator grades Plus Dane on our governance processes (G), and our viability (V). 

Plus Dane was most recently assessed in December 2024, following which we were graded as G2:V2:C2

You can read our most recent assessments in full on the Regulator’s website here.

From 1 April 2024, the government launched new regulatory standards for social housing providers, like Plus Dane, to meet.  We are regulated by the Regulator of Social Housing who checks we are complying with our requirements through things like inspection and data returns.

The new standards which were introduced from April relate directly to the services we deliver to our customers so you can imagine we take compliance with the standards seriously.  This information tells you what the standards are, how we comply and how we plan to improve our service to customers.

What are the standards and how do they impact on customers?

Here are the four ‘Consumer Standards’.  They are the standards which directly relate to how the government and regulator expects us to deliver services to customers.  We’ve included handy links to each of the standards so you can take a look at them.

Safety and Quality Standard – this requires landlords to provide safe and good quality homes and landlord services to tenants.

Transparency, Influence and Accountability Standard – this requires landlords to be open with tenants and treat them with fairness and respect so that tenants can access services, raise complaints when necessary, influence decision making and hold their landlord to account. This standard incorporates Tenant Satisfaction Measure requirements.  See the link to find out more about Tenant Satisfaction Measures.

Neighbourhood and Community Standard – this requires landlords to engage with other relevant parties so that tenants can live in safe and well-maintained neighbourhoods and feel safe in their homes.

Tenancy Standard – this sets requirements for the fair allocation and letting of homes and for how those tenancies are managed and ended by landlords.

How do you know if Plus Dane comply?

We take our services to customers and regulatory requirements really seriously.  Before the standards were live, the government consulted on them; our Customer Assurance Panel helped us submit a response.

Since the final standards were published, we’ve worked to review our position against each standard and identify where we can improve our services further.

Our Board considered our compliance with the standards on 23 May 2024.  They approved our compliance noting work in progress to improve services in line with the standards.

Is that the only time you know if we comply with the standards?

No. That was the first time Board reviewed our compliance since the standards came into force on 1 April 2024.  Here’s how we plan to continue to review:

  • Our Purpose Committee meet four times a year. At each meeting, the committee will review compliance with one of the standards and detail, seeking evidence to show how we comply and overseeing how we are improving.
  • Our Customer Access Panel will keep us on our toes. At each meeting, they will consider our compliance and more importantly how we are being open with our customers about where we are doing well and where we need to improve.
  • Our Board has ultimate responsibility for making sure Plus Dane comply so they will receive regular reports from CAP and Purpose Committee on progress.
How will we keep customers updated?

We will use our website and Unity magazine to keep you updated on how we are doing which includes our performance with the Tenant Satisfaction Measures.

What are our planned improvements?

Here’s a snapshot of how we are improving against the standards:

Safety and Quality Standard – amongst the improvements we are delivering here are we are:

  • In the middle of delivering our catch up repairs programme to bring our repair responses times down and back in line with our published repairs times.
  • Currently working on a ‘Homes Project’ which is a whole scale review of how we deliver repairs & maintenance.
  • Developing a resident engagement strategy for building safety.
  • Looking at our Asset Strategy which covers how we deliver improvements in our homes.
  • Bringing our stock condition survey’s inhouse; this means we will complete our own stock condition surveys to check when things like kitchen, bathrooms and windows need replacing. We will also ask you what it’s like to live in your home.

Transparency, Influence and Accountability Standard – amongst the improvements we are delivering here are we are:

  • In the process of an independent review into how we seek the views of our customers about the services we deliver, we expect this to complete in Summer 2024 so CAP and Board can consider the outcomes.
  • Changing the way we handle complaints to improve how they are dealt with.
  • Making sure we publish our policies on our website so customers can see how we make decisions.
  • Recording how we ‘get behind every door’ and really understand who live in our homes and what they need from us.

Neighbourhood and Community Standard – amongst the improvements we are delivering here are we are:

  • Testing our services through internal audits of Community Safety and Communal Areas Management.
  • Applying for Domestic Abuse Housing Alliance Accreditation (DAHA) which is a benchmark for how landlords should respond to domestic abuse. By becoming DAHA accredited, housing providers and services are taking a stand to ensure they deliver safe and effective responses to domestic abuse.
  • Improving the way we deliver anti-social behaviour.

Tenancy Standard – amongst the improvements we are delivering here are we are:

  • Exploring a furnished tenancy pilot.
  • Considering how starter tenancies are helping us let homes in the right way to the right customers.
  • Improve how we publicise mutual exchanges to customers.
Want to have more of an influence on what we do and how we do it?

If this information has made you think about what we do and how we do it, you might want to tell us about it.  Visit the Your Voice to feedback to us, or to find out how you can make your voice heard in how we continue to deliver services.

Tenant Satisfaction Measures - Plus Dane Housing

Our financial statements detail how we are doing as well our priorities for the year ahead:

Financial Statement 2024 

Financial Statement 2023

Financial Statement 2022

Financial Statement 2021

Financial Statement 2020

Financial Statement 2019

Financial Statement 2018

 

We have a handy infographic detailing our service standards, which you can see here.

As part of our responsibilities in building a diverse and balanced workforce, we are committed to publishing details of how our pay structures are balanced in respect of gender.

As we employ more than 250 people across the organisation we are required by Government to publish this data, with specific emphasis on the difference in average female earnings compared to average male earnings. We see this as one strand of our diversity policy and we will actively use this information to inform our recruitment and succession decisions.

Our Gender Pay Gap 2024 - 2025

Our Gender Pay Gap 2023 - 2024

Our Gender Pay Gap 2022 - 2023

Our Gender Pay Gap 2021 - 2022

 

How we track our performance

We use key indicators to monitor how individual parts of our organisation are performing against our expectations. This enables us to see what is going well, and learn lessons from these elements of our service, while also being able to spot when we need to improve in an area. We have a mix of indicators that analyse performance from a customer experience point of view, a colleague experience point of view, and also in respect of financial and operational stability.

Performance is reported to our Board and Committees on a quarterly basis, who scrutinise actual performance against targets, and how we’re doing in terms of delivering on the objectives of our Corporate Plan.

The primary aim of monitoring performance and progress against the Corporate Plan is to provide assurance to our customers, colleagues and other stakeholders.

Plus Dane Housing
Facebook Linkedin Instagram
  • Find a home
  • You and your home
  • About Plus Dane
  • Supporting you
  • Join our team
  • Contact us
Privacy Policy Accessibility Sitemap Terms and Conditions Anti Fraud Bribery & Corruption Policy Modern Slavery and Human Trafficking Statement Recruitment Privacy Notice Cookie Policy

2025 © Plus Dane Housing