We set up our Customer Assurance Panel (CAP) in January 2023, with a broader remit than the Scrutiny Panel which had been in place for the six years previous. The Scrutiny Panel, made up of customers, carried out in-depth reviews to support Plus Dane in improving its services. You can read the latest CAP meeting updates here.
Angela is the current chair of CAP, with a wealth of experience in housing and community work. She believes social housing residents should feel valued and listened to.
Charity works with autistic children and joined the CAP to have a voice and be a positive influence in making our customer experience better.
Dorothy is a carer and has over 30 years experience of working in social work, housing and homelessness. As a social housing tenant herself, she is fully committed to tenant rights.
Ian is a compliance officer with a background in youth work. A former Liverpool city councillor, he has volunteered on many boards and charities.
Joanna was a member of the scrutiny panel and hopes that the CAP can maximise the wealth of customer experience in the way we are run.
Peter has experience in the commercial, creative, housing and charity sectors and is committed to helping improve our customer experience.
Rachael is our Deputy Chair and is passionate about improving services for vulnerable people, especially helping those with additional learning needs to access information.
Shaf is a former scrutiny panel member who has helped shape some of our key services, and has been involved in social housing issues for nearly 30 years.