This section is dedicated to showcasing how we’re doing as an organisation. Here you’ll find our most recent Annual Reports, detailed assessments from the Regulator of Social Housing, and information about how we’re handling complaints.
Our Corporate Plan sets out the organisation’s aims and objectives for the next five years. It describes what our priorities are, how we plan to tackle the current economic and societal challenges and how we will support our customers and communities to thrive. See our latest Corporate Plan here.
Our Annual Report showcases how we’re performing as an organisation in some key areas. Our Annual Report includes a summary of our financial status, as well as providing information on customer satisfaction, service delivery, building homes, and much more.
We also set out what our targets are for each of these. We set our own performance targets for all services we deliver. These are set with past performances in mind, and designed to challenge us to keep improving. If a service is achieving its targets we will review and increase them as appropriate.
However, if a target is not being met, we will investigate the reasons why and make the necessary changes to improve performance. See our latest annual report HERE.
As a provider of social housing, we are assessed on an annual basis by the Regulator of Social Housing. This allows the Regulator to make a judgement on how well Plus Dane is meeting regulatory standards. Following each assessment the Regulator grades Plus Dane on our governance processes (G), and our viability (V).
Plus Dane was most recently assessed in December 2022, following which we were graded as G1:V2.
You can read our most recent assessments in full on the Regulator’s website here.
Our financial statements detail how we are doing as well our priorities for the year ahead:
We have a handy infographic detailing our service standards, which you can see here.
As part of our responsibilities in building a diverse and balanced workforce, we are committed to publishing details of how our pay structures are balanced in respect of gender.
As we employ more than 250 people across the organisation we are required by Government to publish this data, with specific emphasis on the difference in average female earnings compared to average male earnings. We see this as one strand of our diversity policy and we will actively use this information to inform our recruitment and succession decisions.
'As the person responsible at Plus Dane Housing, I hereby confirm that the Gender Pay Gap information reported below is accurate to the best of our knowledge.'
We use key indicators to monitor how individual parts of our organisation are performing against our expectations. This enables us to see what is going well, and learn lessons from these elements of our service, while also being able to spot when we need to improve in an area. We have a mix of indicators that analyse performance from a customer experience point of view, a colleague experience point of view, and also in respect of financial and operational stability.
Performance is reported to our Board and Committees on a quarterly basis, who scrutinise actual performance against targets, and how we’re doing in terms of delivering on the objectives of our Corporate Plan.
The primary aim of monitoring performance and progress against the Corporate Plan is to provide assurance to our customers, colleagues and other stakeholders.