Find out everything you need to know about your tenancy here.
Your tenancy agreement is a legal document that you sign at the start of your tenancy.
If you break your tenancy agreement, we can take action to gain possession of your home. If you are not sure what tenancy you have, or if you have any questions about your rights and responsibilities, please contact us.
In addition to help and advice that we can offer, independent advice can be found from any of the following:
We do not provide contents insurance, so we would always recommend that you take it out to protect the things that matter to you the most.
To help you decide whether it's right for you, we've teamed up with Thistle Tenant Risks and Ageas Insurance Limited who provide the My Home Contents Insurance Scheme, a specialist Tenants Contents Insurance policy.
The My Home Contents Insurance Scheme can offer you insurance for the contents of your home including cover for items such as furniture, carpets and any other floor coverings, decoration, curtains, clothes, bedding, electrical items, jewellery, pictures and ornaments.
How do I get further information?
Alternatively, please visit Thistle My Home for more information or to request a call back.
Your safety at home is so important to us. Find out more about gas, electrical, water and fire safety, absestos, lifting equipment as well as general tips and advice.
It's important that you let us know if your circumstances change in any way. Even if you change your phone number or email address it's really helpful if you tell us so that we can update our records. Use the form on the contact us page of this site to do this really easily.
Want to find a home that suits you better without the waiting lists? Try Mutual Exchange!
You can find someone to swap with using the national HomeSwapper scheme. Simply set up a profile, browse thousands of homes and start up a conversation with those you're interested in. Hundreds of homes are swapped every month!
If you find an exchange partner using Home Swapper, or any other means, please contact us to start the application process. You must not swap homes until permission has been given.
If you are having difficulties with your tenancy, we may be able to help. Before making a final decision to leave your home, please contact us to see if we can offer any support.
If you do decide to end your tenancy, you need to give us at least four weeks notice ending on a Sunday. You should arrange to return keys to us by 12pm on the Monday. Options to return keys will be discussed when you give notice to terminate. If you move out during the notice period, you are still responsible for paying the rent and other charges until your tenancy ends.
When you end your tenancy you must: