STAIRs stands for the Social Tenants Access to Information Requirement Scheme. It is all about making information easier to find for customers.
It helps Plus Dane customers access clear, useful information about us as your landlord, including how our services are performing and how we are responding to your needs.
The Government consulted on STAIRs in 2024 and legislation is now finalised; the regulations are going to be rolled out in two phases:
1 October 2026: Private registered providers of social housing must have a publication scheme and proactively publish information regarding housing management, governance, and spending.
1 April 2027: Landlords are legally required to respond to written tenant information requests within 30 days.
STAIRs is intended to make it easier for you to understand how your landlord, Plus Dane, is performing and where to find information that matters to you.
This means:
We will continue to update this web page as STAIRs develops, so you can find the latest information in one place.
You can already find much of the information covered by STAIRs on the Plus Dane website. To make this simpler, we have grouped the relevant information under the STAIRs classifications below and linked to the pages you may need.
Governance is how we make important decisions at Plus Dane. It helps make sure decisions are fair, transparent, and in the best interests of our customers, colleagues, and communities.
Different decisions are made by managers, senior leaders, and our Board, each with clear responsibilities. This process makes sure we provide safe, high-quality services, meet our legal and regulatory requirements, and focus on delivering the best possible outcomes for our customers.
Plus Dane publishes information about its spending so customers and stakeholders can see how money is being used to maintain homes, deliver services and invest in communities. This helps ensure transparency, accountability and value for money.
Our Housing Management team is here to support you throughout your tenancy and help you feel safe, secure, and happy in your home.
Plus Dane is committed to being open, transparent and accountable. We regularly monitor our performance to understand what’s working well and where we can improve, helping us deliver better services for our customers. You can find more information about our performance below:
Plus Dane is committed to providing support, advice and guidance to all our customers. Below, you’ll find information about our housing services, including the standards you can expect from our core services and how we work to support you.
From April 2027, you will be able to ask us for certain information. We are setting up the process now and will explain what you can ask for, how to make a request, and what you can expect from us before this starts.
If you would like to request information under the Social Tenant Access to Information Requirements (STAIRS), or have a question about the information we make available, please contact us:
When contacting us, please provide as much detail as possible about the information you are looking for. This will help us respond to your enquiry more quickly.
We will acknowledge your request and respond in line with our STAIRS process and timescales.
If you are unhappy with how your request has been handled, you can make a complaint through our complaints process.
