We know how difficult it can be when something goes wrong in your home, and so we'll always aim to get things fixed as quickly as possible for you.
The easiest way to report repairs is to use our handy reporting tool below to pinpoint the exact issue:
Alongside our normal repairs service, we are currently trailing an approach whereby experienced repairs experts can provide guidance to customers over the phone to help resolve simple fix jobs there and then.
It is a great solution for issues such as drops in boiler pressure or other small jobs that just require someone to talk you through how to put it right. It also means you don’t have to sit in and wait while a member of the team visits your home to carry out the repair, potentially waiting for weeks for it to be resolved if it is classed as non urgent.
If you contact us with a simple repair, you may be asked by one of our team if you would like to be contacted by this service. If the issue is not able to be resolved during the call, the repairs expert will be able to effectively diagnose the issue so that when we do visit to carry out the repair, we know exactly what the issue is and have the correct equipment to make sure we resolve it first time.
We've put together a series of handy videos to help you carry out simple repairs like unblocking a sink or bleeding a radiator.
It is important to us that your home is kept in good condition to make sure that they are well maintained, warm and safe.
We know that a good repairs service matters to you and we want to make sure that the service we provide offers value for money and, most importantly, meets your needs.
We are responsible for keeping the structure and exterior of homes in good condition. In shared ownership and leaseholder housing schemes some responsibilities for internal repairs might vary from the ones set out in this table. Please refer to your tenancy agreement or lease for more detail.
We will also keep any installations provided for space heating, water heating, sanitation and the supply of water, gas and electricity in good condition. This includes:
You’re responsible for the cost of repairs due to damage, as well as any decoration inside your home and the following:
If you have installed your own cooker or gas fire, we will carry out an annual gas safety check as part of our responsibility as a landlord. However, if there are any issues with the appliance it is your responsibility to get it fixed.
When leaving your home, make sure that you take all of your belongings with you, clear any rubbish, fix any damage and leave the house in a good and clean condition.
We know things can go wrong at any time, so we have an emergency repairs process with a 24/7 helpline.
If you have an emergency repair, we operate a 24/7 out of hours service, open 365 days of the year.
Some examples of an emergency repair are:
We aim to respond to emergency repairs within 4 hours.
If you think you can smell gas you should call the National Gas Emergency Freephone number 0800 111 999.
Is your carbon monoxide alarm beeping continually? Contact Cadent immediately to arrange an emergency visit on 0800 111 999.
If a gas or carbon monoxide leak is detected, Cadent will cap the gas coming into your home.
If Cadent report that you need remedial work after their visit, it is our responsibility to put this right - please contact us on 0800 169 2988 to report this.