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Maintenance services

Grounds maintenance and gardening service

We provide a range of grounds maintenance services for our customers. As with any outdoor work, there are things that can sometimes delay our ability to make a visit such as bad weather - this is a reason why we don’t specify a specific schedule of appointments for customers. If we are unable to attend due to poor weather conditions, we will always visit as soon as possible after our planned visit.

Where issues put us significantly behind schedule, including weather conditions and bank holidays, we try to make up time by offering our team overtime during weekends to enable us to get back on track.

Personal Gardening Service

А wеll mаіntаіnеd gаrdеn can bring so much joy but we don’t always have the ability time to give it our full attention. Plus Dane has a year-round general gardening service for customers that are physically unable to tend to their garden, providing that helping hand so that your garden spaces don’t get out of hand.

What does the service include?

16 visits per year which includes;
Grass cutting between April and November
Litter picking
Leaf collection (during winter months)
Twice a year hedges, shrubs and bushes are trimmed
Twice a year a weed spray is applied
An annual inspection of trees*

* We do not cut back trees and will only remove them if they are dead, diseased or dangerous.

What does the service cost?

Before you sign up for the service, we will visit your home and assess what is required to bring your garden up to a standard before we begin regular maintenance. There will be a one-off cost for this which on average is in the region of £150 but it very much depends on the current state of the garden.

The service then costs on average £6 per week but this can differ depending on circumstance.

Communal area maintenance

For those customers who live in areas with open or shared green spaces that include grass, shrubs, bushes and trees we provide a maintenance service to keep these areas tidy, we also litter pick parking and flagged areas, this is all included in your service charge. The cost is shared between eligible homes in the vicinity or estate and is dependent on the amount and type of shared or open space. Costs are outlined in your annual service charge bill.

What does the service include?

16 visits per year which includes;

Grass cutting between April and November
Litter picking
Leaf collection (during winter months)
Twice a year hedges, shrubs and bushes are trimmed
Twice a year a weed spray is applied
An annual inspection of trees*

* We do not cut back trees and will only remove them if they are dead, diseased or dangerous.

Communal cleaning

We are responsible for the maintenance and cleaning of any communal areas. We follow a detailed specification:

All external communal entrance areas

The ground/floor to an area of 3 metres from the communal entrance door is to be brushed or swept clean, any litter collected from the ground areas and the spoil removed from each site
The external fascia of the communal door is to be dusted and wiped clean with a damp cloth ensuring the removal of all dirt / cobwebs.
The vision panel to the door or glass panels within the door frames are to be cleaned with a damp cloth ensuring the removal of all dirt / cobwebs.
The door frames / architraves are to be dusted and wiped clean with a damp cloth ensuring the removal of all dirt / cobwebs.
The door entry panel is to be dusted and wiped clean with a damp cloth ensuring the removal of all dirt / cobwebs.
The front door furniture is to be dusted ensuring the removal of all dirt and polished with an appropriate cloth ensuring the removal of all dirt or scuff marks.
The walled forming any a porch area are to be dusted and cleared of all dirt and cobwebs

Passenger lifts

The external / internal fascia of the lift entrance doors are to be dusted and wiped clean with a damp cloth ensuring the removal of all dirt / cobwebs.
The vision panels to the internal / external entrance doors or glass panels within the doors are to be cleaned with a damp cloth ensuring the removal of all dirt / cobwebs.
The communal entrance door frames / architraves are to be dusted and wiped clean with a damp cloth ensuring the removal of all dirt / cobwebs.
The lift control panel is to be dusted and wiped clean with a damp cloth ensuring the removal of all dirt / cobwebs.
The wall areas are to be dusted clean and any cobwebs removed and wiped clean with a damp cloth ensuring all scuff marks are removed.
All stainless steel facias are to be dusted wiped clean and an application of “Baby Oil” applied evenly to the surface of the walls.
Vinyl floor coverings are to be brushed clean cleared of litter and the floor mopped clean with a damp mop ensuring all dirt / scuff marks are removed.
Carpeted floors are to be cleared of all litter and vacuumed clean ensuring the carpet is clean and free from dirt.
The light fittings are to be dusted clean and any dirt / cobwebs removed
The ceiling areas are to be dusted clean and any dirt / cobwebs removed.

Internal/external communal foyer areas

The internal fascia of the communal entrance doors are to be dusted and wiped clean with a damp cloth ensuring the removal of all dirt / cobwebs.
The vision panels to the communal entrance doors or glass panels within the door frames are to be cleaned with a damp cloth ensuring the removal of all dirt / cobwebs.
The communal entrance door frames / architraves are to be dusted and wiped clean with a damp cloth ensuring the removal of all dirt / cobwebs.
The skirting boards are to be dusted and wiped clean with a damp cloth ensuring the removal of all dirt / cobwebs.
The communal door furniture is to be dusted ensuring the removal of all dirt and polished with an appropriate cloth ensuring the removal of all dirt or scuff marks.
Vinyl floor coverings are to be brushed clean cleared of litter and the floor mopped clean with a damp mop ensuring all dirt / scuff marks are removed.
Carpeted floors are to be cleared of all litter and vacuumed clean ensuring the carpet is clean and free from dirt.
Hard surfaced floors are to be brushed clean cleared of litter and the floor mopped clean with a damp mop ensuring all dirt / scuff marks are removed.
Entrance mats are to be cleared of all litter and vacuumed clean ensuring the mat is clean and free from dirt.
All walls are to be dusted and cleared of all dust / cobwebs wiped with a damp cloth ensuring the removal of all dirt / scuff marks.
All radiators / heaters are to be dusted and cleared of all dust / cobwebs wiped with a damp cloth ensuring the removal of all dirt / scuff marks.

Internal/external communal stairs / Stair landing areas

Vinyl floor coverings to the stairs / landing areas are to be brushed clean cleared of litter the vinyl covering to both the tread / riser / landing area is to be mopped clean with a damp mop ensuring all dirt / scuff marks are removed.
Carpeted floor coverings to stairs / landing areas are cleared of all litter and vacuumed clean to both the tread / riser / landing ensuring the carpet is clean and free from dirt.
Hard surfaced floors are to be brushed clean cleared of litter and the floor mopped clean with a damp mop ensuring all dirt / scuff marks are removed.
The banister / hand rails are to be dusted and wiped clean with a damp cloth ensuing all scuff marks are removed.
The balusters rails are to be dusted and wiped clean with a damp cloth ensuing all scuff marks are removed.
The skirting boards are to be dusted and wiped clean with a damp cloth ensuring the removal of all dirt / cobwebs.
All walls are to be dusted and cleared of all dust / cobwebs wiped with a damp cloth ensuring the removal of all dirt / scuff marks.
The facias to all doors are to be dusted and wiped clean with a damp cloth ensuring the removal of all dirt / cobwebs.
The vision panels to all doors or glass panels within the door frames are to be cleaned with a damp cloth ensuring the removal of all dirt / cobwebs.
The communal entrance door frames / architraves are to be dusted and wiped clean with a damp cloth ensuring the removal of all dirt / cobwebs.
The door furniture is to be dusted ensuring the removal of all dirt and polished with an appropriate cloth ensuring the removal of all dirt or scuff marks.
The sockets / light switches are to be dusted and wiped clean with a damp cloth ensuring the removal of all dirt / scuff marks.
All radiators / heaters are to be dusted and cleared of all dust / cobwebs wiped with a damp cloth ensuring the removal of all dirt / scuff marks.

Internal/external hallways / Corridors / Common Areas

Vinyl floor coverings are to be brushed clean cleared of litter and the floor mopped clean with a damp mop ensuring all dirt / scuff marks are removed.
Carpeted floors are cleared of all litter and vacuumed clean ensuring the carpet is clean and free from dirt.
The skirting boards are to be dusted and wiped clean with a damp cloth ensuring the removal of all dirt / cobwebs.
All walls are to be dusted and cleared of all dust / cobwebs wiped with a damp cloth ensuring the removal of all dirt / scuff marks.
The facias to all internal doors are to be dusted and wiped clean with a damp cloth ensuring the removal of all dirt / cobwebs.
The vision panels to the communal entrance doors or glass panels within the door frames are to be cleaned with a damp cloth ensuring the removal of all dirt / cobwebs.
The communal entrance door frames / architraves are to be dusted and wiped clean with a damp cloth ensuring the removal of all dirt / cobwebs.
The communal door furniture is to be dusted ensuring the removal of all dirt and polished with an appropriate cloth ensuring the removal of all dirt or scuff marks.
The sockets / light switches are to be dusted and wiped clean with a damp cloth ensuring the removal of all dirt / scuff marks
All radiators / heaters are to be dusted and cleared of all dust / cobwebs wiped with a damp cloth ensuring the removal of all dirt / scuff marks.

Refuse rooms or Internal bin stores

The floor is to be brushed or swept clean, any litter collected from the ground areas and the spoil removed from each site, the floor is then to be mopped clean ensuring the removal of all dirt.
All walls are to be brushed /dusted and cleared of all dust / cobwebs wiped with a damp cloth ensuring the removal of all dirt / scuff marks.

Internal/external doors/glass panels

The facias to all internal / external doors are to be dusted and wiped clean with a damp cloth ensuring the removal of all dirt / cobwebs.
The vision panels to the entrance doors or glass panels within the door frames are to be cleaned with a damp cloth ensuring the removal of all dirt / cobwebs.
The entrance door frames / architraves are to be dusted and wiped clean with a damp cloth ensuring the removal of all dirt / cobwebs.

Deep Clean - 12 Monthly Task

A deep clean is required to all properties on an annual basis

External Bin Stores - 6 Monthly Task

External bin stores are to be brushed and jet washed.

High Level Cleaning – 6 Monthly Task

The light fittings are to be dusted clean and any cobwebs removed and wiped clean with a damp cloth ensuring the removal of all dirt.
The ceiling / wall areas are to be dusted clean and wiped clean with a damp cloth ensuring the removal of all dirt / cobwebs

Bin and refuse collection

For information on when your bin collection day is, to report a missed collection, to request a bin or for general advice on bins, recycling and waste, please visit your local council's website.

Street lights

Maintaining or repairing street lighting may either be the responsibility of your council or Plus Dane, depending on the location. Please contact us for more information.

Pest control

If you have a problem with pests in your home, please contact your local council who will be able to help. If the issue is within a communal area of your building, you can contact us and we will come out to assess and resolve the problem.