The panel undertook a review of Plus Dane's complaints process in early 2021.
You can read their final report here, as well as an action plan and the results of a survey of customers who had been through the complaints process. You can also watch panel members discuss their findings below:
Click here to see the December 2019 Scrutiny Panel Review looking at the role of the Development Team in the handover of new homes.
Click here to see the June 2019 Scrutiny Panel Review looking at Void Standards.
Click here to read our March 2018 Scrutiny Panel report looking into how effective the customer communication journey is during the repairs process.
Click here to see the Scrutiny Panel review looking at the Plus Dane sign-up process.