Plus Dane’s Scrutiny Panel carried out six reviews between 2016 and 2022 before being replaced by the Customer Assurance Panel and helped to improve our services.
The Scrutiny Panel completed their last service review in May 2022 and the remaining four members joined the CAP bringing their expertise and knowledge with them.
The panel undertook a review of Plus Dane's complaints process in early 2021.
You can read their final report here, as well as an action plan and the results of a survey of customers who had been through the complaints process. You can also watch panel members discuss their findings below:
Click here to see the May 2022 Scrutiny Panel Review looking at how effective we are in dealing with tenancy management breaches.
Click here to see the December 2019 Scrutiny Panel Review looking at the role of the Development Team in the handover of new homes.
Click here to see the June 2019 Scrutiny Panel Review looking at Void Standards.
Click here to read our March 2018 Scrutiny Panel report looking into how effective the customer communication journey is during the repairs process.
Click here to see the Scrutiny Panel review looking at the Plus Dane sign-up process.
