The Competence and Conduct Standard was introduced by the Government as part of wider changes to improve the quality, professionalism and accountability of housing associations. It sets expectations for the skills, knowledge, behaviours and conduct of people working in the sector, so customers receive respectful, informed and consistent support.
As a housing association we will be monitored by the Regulator of Social Housing on how we meet the standard.
We’re asking for your feedback because your views help us understand what good service feels like, where we are doing well, and where we can make improvements that matter to you. Please help us by answering a few shorts questions in the link below, and as a thank you for completing our short survey we will enter you into a free prize draw to win £100 shopping voucher.
TAKE THE SURVEY HERE: https://www.surveymonkey.com/r/PlusDaneCompetenceConductStandard
