Emma has over 15 years’ experience of operating at senior leadership level across a range of sectors including retail, financial services and social housing. She has significant expertise in customer operations, strategic decision making, and shaping organisational direction.
As a customer expert, Emma has extensive experience of ensuring that customers are at the heart of organisational decision making, strategies and direction. She advocates cross-sector for improving the quality of service that customers receive, and plays an active role in exploring and sharing customer best practice across different industries.
Emma is passionate about reducing inequality in communities through the provision of quality infrastructure, including good homes.
Declarations of interest to follow
