One of our aims is to be even more customer-focussed and to rediscover and strengthen the customer voice in all we do. It is vitally important to us that our ambition in providing quality and efficient services is based on a shared and greater understanding of our cost base, how that links to improvement and innovation that adds value, and that we operate efficiently while maintaining service quality and achieving better outcomes for our customers.
This is the fundamental basis of our Value for Money approach.
Understanding and achieving value for money is a key strategic goal for Plus Dane and is the foundation to our long-term aspirations of improved financial strength, being an excellent landlord and supporting customers out of dependency. By setting out our current performance and future aspirations we aim to be accountable to our customers, Board, our regulator and our wider stakeholders.
Our approach to value for money is based on the value chain of effectiveness, efficiency and economy and our aim is to optimise the relationship between all three; in simple terms we aim to get the maximum benefit with the resources we have available.
We want to provide excellent services in the most cost-effective and efficient manner while remaining committed to achieving social value and a social return on our investment.