Report a Repair

Report a repair using our online reporting tool and other ways to report.

The easiest way to report a repair is through our online report tool below. This allows you to tell us exactly where the fault is in your home. 

You can also report a repair through our app, which you can download by searching 'Plus Dane' on App Store and Google Play, calling us on 0800 169 2988 or you can email us

We also provide a high-quality out-of-hours service.

Some examples of an emergency repair are:

  • work needed to avoid immediate risks to health and safety
  • where there is extensive damage to the building
  • complete loss of heating, hot water or power
  • a major water burst or flooding
  • major structural defects

We aim to respond to emergency repairs within 4 hours.

If you are looking to report an emergency repair, always call us on 0800 169 2988. 

If you think you can smell gas you should call the National Gas Emergency Freephone number 0800 111 999.