Getting online has many benefits, both for you and for us as your landlord. As technology and customer needs evolve, we need to evolve too.
However, we understand that not everyone wants or can engage with us digitally. That’s why we promise that all our digital services will be optional, and we’ll always offer a non-digital way to contact us.
We want our digital services to be easy to use and understand, and we’ll ensure the right support is in place so everyone can access them comfortably.
As part of our digital strategy, we believe it's important that our customers are aware of what we're working on and what will soon become available to you. So we've created a roadmap that details what we've got coming up over the next year and how it may impact you.
Following great success using digital noticeboards in our offices, we’re now trialling them in several of our buildings to bring the same benefits to customers.
These noticeboards share real-time information like evacuation plans, repair updates, and service notices. The following schemes have been selected for the trial and now have digital noticeboards installed:
We’re now in the review stage, gathering feedback from customers and colleagues to see how well the noticeboards are working and what additional content would be useful.
As our IT equipment is upgraded, we’re looking for ways to give older but still functional devices a second life. Rather than discarding them, we’re repurposing this equipment to support local charities, groups, and individuals who face barriers to digital access.
We’ve partnered with We Are, an organisation providing digital skills training for customers. Together, we’re identifying ways to reuse IT hardware and help reduce digital exclusion.
We’ve recently upgraded our Customer Portal with new features to give you more visibility over the services that matter most.
If your home is included in one of our reinvestment programmes – such as kitchens, bathrooms, heating systems, roofing, or windows and doors – this will now be displayed directly in your Customer Portal.
We’ve recently brought our communal cleaning services in-house, which means they are now delivered by Plus Dane colleagues.
We’re working to make cleaning schedules available to you, so you’ll know exactly when your communal areas are being cleaned.
Looking to move or curious about our homes in a specific area? You can now search by location — such as a town, street, or postcode - to see how often homes become available. Check it out here.
We’ve introduced a new system to help our Customer Experience team manage emails more efficiently. This means less time sorting and more time responding to your enquiries — helping us get back to you faster.
We’ve updated our website to make it easier for you to get digital help. Whether you need support directly from us or through one of our digital partner agencies, our new Digital Offer pages are here to point you in the right direction. Have a look at our new Digital Offer pages.
We have launched WhatsApp as a new, convenient way for you to contact us. Just like our online chat, it puts you in touch with us quickly — wherever you are.
Working with our colleagues who help support and maintain your homes, we will be focusing on improving communication and providing customers with the ability to log repairs directly, to be able to pick appointments online and have more real time information on the status of the work.
We are investigating the ability to allow tenancy signups to be carried out digitally, which alongside our current physical sign-up process, will allow us to support customers who may have mobility concerns or simply have time commitments that means a digital offer works better for them.
