We provide a range of grounds maintenance services for our customers. As with any outdoor work, there are things that can sometimes delay our ability to make a visit such as bad weather - this is a reason why we don’t specify a specific schedule of appointments for customers. If we are unable to attend due to poor weather conditions, we will attend the next available day. This does then impact the whole schedule but it’s the fairest way to work around this challenge.
If the weather throws us off schedule, our aim is always catch up, so we don’t issue refunds to service charges during the year. If we have been unable to deliver the 16 visits promised, we will take account of this at the end of the financial year.
Last year we experienced a prolific early growing season with high levels of rain which prevented us from keeping on top of grass cutting.
This year we have taken some steps to get ahead:
For those customers who live in areas with open or shared green spaces that include grass, shrubs, bushes and trees we provide a maintenance service to keep these areas tidy, we also litter pick parking and flagged areas, this is all included in your service charge. The cost is shared between eligible homes in the vicinity or estate and is dependent on the amount and type of shared or open space. Costs are outlined in your annual service charge bill.
We are responsible for the maintenance and cleaning of any communal areas. Our new In-house cleaning team will cover the following works:
For information on when your bin collection day is, to report a missed collection, to request a bin or for general advice on bins, recycling and waste, please visit your local council's website.
Maintaining or repairing street lighting may either be the responsibility of your council or Plus Dane, depending on the location. Please contact us for more information.
If you have a problem with pests in your home, please contact your local council who will be able to help. If the issue is within a communal area of your building, you can contact us and we will come out to assess and resolve the problem.
