Moving in Checklist

Everything you need to know when moving into your new home.

Firstly, we're delighted to welcome you and your family to your new home. We've put together this checklist of things to do, useful services and how everything works to make your move as smooth as possible. 

Read your Tenancy Agreement

It's important you get to know the terms of your tenancy agreement which includes your rights and responsibilities along with our responsibilities as your landlord.

A quick overview of your tenancy terms include ensuring you:

  • Pay your rent
  • Don’t cause problems for your neighbours
  • Look after your home
  • Let us in for your annual gas check

 In return we will:

  • Maintain the structure and exterior of your home
  • Operate a 24/7, 365 days a year emergency service and will ensure that any issues are dealt with quickly
  • Carry out repairs
  • Arrange an annual gas safety check by a Gas Safe engineer 
  • Give you at least 24 hours notice of visits


  • Take a current meter reading
  • Check who your supplier is
  • Make a note of where the gas meter is located
  • Check when your turn on gas appointment is
  • Note down gas meter type and the number of the meter


  • Take a meter reading
  • Check who your current supplier is
  • Make a note of where the meter is located
  • Note down meter type and number


  • Locate the main stop-tap location - this will allow you to turn the water supply off. Where temperatures are not identified, the blue is cold and red is hot
  • Check if there is a water meter. If so, note down the serial number, reading and location
  • Contact United Utilities on 01923 237 000 to let them know about your tenancy


  • Note down the type of central heating system

Council Tax

  • You must let your Local Authority know that you have taken this tenancy so they can register you for Council Tax. You can find a list of Local Authorities further down this page

Tenants Insurance

  • We recommend that you take out personal contents insurance to protect the things that matter to you the most. For a competitive quotation contact on 0345 450 7288

TV Aerial

  • If you plan on having a TV when you move into your home you should apply for a TV license. Please not that we don't provide or repair TV aerials on individual homes

Useful Contacts         


Electric - British Gas - 0800 048 0202

Gas - British Gas - 0800 048 0202

Water - United Utilities   - 01925 237 000

Local Authorities

Cheshire East Council - 0300 123 5500

Cheshire West & Chester - 0300 1238 123

Halton Borough Council - 0303 333 4300

Knowsley Borough Council - 0151 489 6000

Liverpool City Council - 0151 233 3000

Sefton Council - 0345 140 0845

Wirral Borough Council - 0151 606 2004

Other Useful Contacts

Universal Credit - 0345 600 0723

TV Licensing - 0300 790 6144

Debt Advice - Step Change - 0800 138 1111