20th December 2021
We will be closing our offices at 5pm on Friday 24th December, and reopening them at 8.30am on Tuesday 4th January.
While our offices are closed, calls will be answered by our Out Of Hours service. This means that there are certain tasks that they will be able to carry out for you, and some that they will not be able to do.
You will continue to be able to call up 0800 169 2988 to:
You will also have the option to do the following on our automated helpline on the same number:
Until our offices reopen on Tuesday 4th January include you will be unable to:
If you wish to do one of these then please either send an email to email@example.com or call us after 8.30am on Tuesday 4th January. Please do not call us to do these things while our offices are closed as the call operator will not be able to help you with them. Please also be aware that if you call on the 4th January our phonelines are likely to be busy and you may need to wait to speak to someone.
You can also continue to report a new repair, make a payment and much more on this website.
We have some helpful ‘how to’ videos on our website and YouTube channel to support you to complete some common minor tasks in your home yourself. These include bleeding a radiator, topping up your boiler, unblocking a sink or toilet, isolating your water supply and many more.
We know that Christmas can be a difficult time of year for many. It can put added strain on a household’s finances, and it can increase feelings of isolation and loneliness. We want to remind all customers that we have a range of support services in place to help anyone who might be struggling. More information about these services is available on this website or by calling 0800 169 2988.
If you have money worries, then our Welfare team can support you to access all of the benefits that you are entitled to, help you manage your household budget, and signpost you to any other support you may wish to access. The important thing to do is make sure that you give us a call (during office hours) and discuss your situation with us, we can’t help you if we don’t know that you’re having problems.
If you are currently looking to get back into employment, Plus Dane can support you to find opportunities that are suitable for you, or we can help you to access any training that you might find helpful. We can also signpost you to other support initiatives and community partners like funding provisions, foodbanks, holiday hunger programmes or loneliness services.
If you are feeling isolated or lonely, then our Loneliness service will be able to help you with that. Please don’t suffer in silence, send an email to firstname.lastname@example.org or call 0800 169 2988.
These services are not available between 5pm on 24th December and 8.30am on 4th January.