We're aware of an issue with our Customer Portal:
Customers are currently unable to download rent statements. We're working on a fix. Other functions on the Portal are working. Thank you for your patience and understanding.
Our monthly drop-in event for customers in Runcorn is continuing over summer.
The event, for customers of Plus Dane and Onward, takes place on the last Thursday of every month and offers free help and advice on everything from accessing benefits and cost of living support to repairs.
The next drop-in is taking place this Thursday, June 26 at Castlefields Community Centre, Village Square, Castlefields, Runcorn WA7 2ST. You can stop by at any time between 10am and 12pm for a chat and hot drink with your local team.
After that, the next one is scheduled for Thursday, July 31 and the times for this are 3pm to 4.45pm.
We offer a range of support to customers struggling with the cost of living. If you need help, you can contact the Engagement and Partnerships team on 0800 169 2988 or email engagement&partnerships@plusdane.co.uk.
Onward customers can access further support with money advice, housing, food, employment, mental health and wellbeing by emailing customerservices@onward.co.uk or calling 0300 555 0600.
