If you’ve had a repair done in your home in the last few weeks, you may have noticed we have a new way of working that is designed to make things easier for us – and you!
Our new system is helping us to understand the needs of each job better, so we know how many of our colleagues need to attend, what they need to do the work, and how long it should take to finish.
It is already improving the way we communicate with you, too. Our Customer team now has instant access to all available appointments, so you don’t have to wait when you get in touch.
Now, when we book a repair you will get a confirmation text or email, with a link that you can use to change your appointment yourself if you need to.
We will send reminders the day before and the morning of your appointment, and follow this up with a ‘see you soon’ message to let you know exactly when we are on our way.
Our new system helps our repairs operatives to be better prepared, with the right skills and materials to complete your job. And when the repair is completed in your home, we will send you a satisfaction survey so you can let us know how it went.
We look forward to you seeing the difference of our new way of working.
