Here you can find out what changed as a result of our customers getting involved in our consultations; you said, we did!
Take a look at the overview of each consultation, key recommendations and what actions we took as a result of each consultation.
Face to Face Offer Survey (Oct 2024)
Building Safety Survey (Oct 2024)
Value for Money Survey (Sep 2024)
Radway Neighbourhood Survey (Sep 2024)
Bromley Farm Hub Activity Survey (August 2024)
Review of the Annual Report (July 2024)
Kirkby Neighbourhood Plan Survey (November 2023)
ASB Policy Review (November 2023)
Welfare Satisfaction Survey (October 2023)
Brunswick Neighbourhood Survey & Hello Lampost Feedback (June 2023)
Review of the telephony holding music (April 2023)
Review of the Alterations Policy (April 2023)
New Build Satisfaction Survey (March 2023)
Customer Portal Top Ten Actions (January 2023)
Review of the Income Policy (October 2022)
Review of the Cost of Living Webpage (September 2022)
Rosehill Leaseholder Consultation on External Improvements (July 2022)
Review of the Decoration Vouchers (June 2022)
New Build Satisfaction Survey (March 2022)
Review of the Annual Rent Letters (January 2022)
Customer Voice Consultation (November 2021)
Review of the Lettings Policy (November 2021)
Review of Current Heating Systems at Norwood and Gordon Court (November 2021)
Review of our Annual Report (October 2021)
New Build Satisfaction Survey (August 2021)
Review of our New Website and Brand Refresh (August 2021)
Review of our New Build Homes (Feb 2021)
Review of the Mobility Scooter procedure (Jan 2020)
Pets Policy in our Sheltered Schemes review (Feb 2020)
Development report (Jul 2020)
Annual Report review (Aug 2020)
Rechargeable Repairs Policy Review PDV Report (Sep 2020)
Unforseen House Move Process (Oct 2020)
ASB Policy (Nov 2020)
Communal Cleaning & Window Cleaning Review (Dec 2020)
Spring Unity Report (Jan 2019)
Tone of Voice Report (Mar 2019)
Together with Tenants (Mar 2019)
Customer Views Satisfaction (Mar 2019)
Review of the Repairs Policy (Apr 2019)
Review of new builds homes & customer satisfaction (Apr 2019)
Review of the Annual Report (Aug 2019)
Review of the Alterations Policy (Jan 2018)
Review of Annual Report (Aug 2018)
Review of Autumn Edition of Unity (Sep 2018)
Green Paper Report (Oct 2018)
Liverpool City Region Consultation (Oct 2018)
Adaptations Review Report (Oct 2018)
Lettings Review Report (Nov 2018)
Test of automated telephone service (Apr 2017)
Review of the anti-social behaviour policy (May 2017)
Review of complaints policy (Aug 2017)
Plus Dane Standard consultation (Aug 2017)
Tenancy Agreement Consulation (Sep 2017)
Annual Report Consultation (Nov 2017)
Sustainability Review (Nov 2017)
Review of the Tenancy Support Services (Dec 2017)
Review of housing and income services (Oct 2016)
